Returns and Refunds

Returns

The user has the right to return the products purchased, in whole or in part. The products can be returned within 14 days from the date of delivery of the same.

The products must be returned in the same condition in which they were originally received, packaged in an orderly manner, as well as provided with the original packaging, tags indicating the bar code and any other material that is part of the packaging. The products must not have been worn, washed or altered in any way, other than the handling of the products necessary to establish the nature, characteristics and functioning of the Products.

The products must be returned with all original labels, packaging and other accessories (dustbags, clothing covers, etc.) contained inside the package at the time of delivery.

To exercise the right of withdrawal, the user can click on the "return" link at the bottom of the homepage which will allow the user to select the item to be returned and activate the related guided procedure. To change size, which is only possible in Italy, the user can consult the chosen section by clicking on the "exchange" link and following the relevant steps.

In case of difficulties or impediments in the return/exchange procedures it will always be possible to contact  TJT via the email address shop@wideawakeshop.com .

The shipping costs related to the return of the products are borne by the user, who can arrange for the return by courier or registered mail within 14 days from the date on which he communicated to TJT his decision to make the return.

The address to make the return to is the following:

TJT SRL
Via Tacito n. 5/F
41123 Modena
Italy

The user who wishes to change size or color must necessarily exercise the right of withdrawal and subsequently submit a new purchase order.

Refunds

The refund will be made only following verification by TJT of the returned products.

In the event that all the conditions and obligations of the user have been respected, TJT will credit the sales price of the products via the same payment method used by the user for the initial transaction, within 14 days from the day on which where TJT is informed of the user's decision to make the return.

TJT remains entitled to withhold the refund until it has received the Products and verified their condition, or until the user has demonstrated that they have sent back the Products, whichever occurs first. Any costs (including shipping costs) incorrectly charged to TJT will be deducted from the refund amount.

If paying by credit card, the refunded amount will be visible on your next credit card statement. The processing time may vary depending on the credit card company, in any case it is approximately 20 working days.

Shipping and return costs will not be refunded. For further information, please consult the General Conditions of Sale, which also contain information regarding the reporting of defects.